Returns Policy

Overview

Products purchased online from www.saxrax.com can be returned within 14 days of receipt. This does not apply to custom ordered products. You must notify us of your intent to return an item before doing so. You can do so by contacting us by email at sales@saxrax.com

All returns must include a detailed note that includes your name and contact details.

You must obtain a receipt with tracking information from your chosen courier service. This can be used to track the item(s) that you are returning. We cannot accept liability for returned goods that we do not receive or for those that get damaged in transit on their return.

In all cases, (except where an item is faulty) the item(s) returned must be in its original and saleable condition. This includes all original packaging that must be undamaged and intact.

Refunds

All goods will be inspected upon return. When we have to make reductions in price to facilitate re-sale, you will be notified and the cost will be deducted from your refund.

Reductions in the refund price can include damage, wear, missing components, modifications, damaged or missing packaging etc. Special orders are not eligible for refund.

Products are your responsibility until we receive them, so ensure that you package them well to prevent any damage or loss during shipping. Do not ship goods to us without the same style of packaging that they were received in, usually a cardboard box or padded envelope. Contact us first if this is an issue. 

It is also the customer’s responsibility to meet any and all shipping and import/export charges. This includes charges for the outbound and return shipments. If you refuse delivery of or fail to collect a shipment we have sent you, you will also be liable for the above costs incurred.

If the goods you are returning have failed under warranty, a refund will only be offered if the issue is reported within 30 days of receipt. Outside of this period you may first be offered a repair or replacement free of charge. If a refund has been authorized please allow up to 10 business days for your original payment method to be credited.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@saxrax.com

Need help?

Contact us at sales@saxrax.com for questions related to refunds and returns.