Privacy Policy

Who we are

Our website address is: https://saxrax.com.

Purpose for collecting your data

Data collected by this site is used to:

  • Take and fulfil customer orders
  • Enhance the site and services we provide
  • Issue a unique identifier for accounts and log in
  • Review customer account status beyond that required for individual purchases
  • Provide your address details to our delivery providers (UPS, USPS, DHL) for product delivery purposes
  • Process your data when you tick a box agreeing to subscribe to our newsletter with your consent
  • If required by law, in instances related to fraud or theft, we can pass your details over to law enforcement
  • Visitor comments may be checked through an automated spam detection service.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

When do we collect your data?

  • When you create an account
  • When you visit our website and use your account to buy products
  • When you make a guest checkout online purchase
  • When you create any post or comment via one of our social media accounts
  • When you contact us regarding queries or complaints, and we take details to contact you
  • When you leave a product review

What personal data do we collect

  • If you sign up for an account: your name, email address, phone number, billing and delivery address, orders and receipts, email and telephone number.
  • Products purchased, order date, order status, payment method
  • Products viewed, items added to cart, abandoned carts
  • Product reviews or comments on products
  • Analytics regarding your visits to our website. This could include browser information, web pages visited, your country etc.
  • Social media information from Facebook, YouTube, Twitter and Instagram: usernames, details you may provide so we can respond to inquiries. These online applications may collect information such as IP addresses via a cookie. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

How we use your data

We may disclose your information to the following types of third parties for the purposes described in this policy:

  • Payment information may be shared with finance companies (such PayPal) in order to complete transactions
  • Your comments and ratings may be shared with reviewing agencies
  • Your social comments may be shared (Facebook, YouTube, Twitter and Instagram)
  • Delivery companies in order to fulfill shipping. (UPS, USPS, DHL).
  • Marketing automation services in order to send you newsletters

Retention period for personal data

We will only keep your data for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted completely or removed. For example, when you place an order online as a guest, we’ll keep the personal data you give us so we can complete your order. At the end of the completed transaction your details will not be retained.

What rights you have over your data

If you have an account on this site, or have left comments, you can request access the to the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To ask for your information to be withdrawn, click “unsubscribe” on our emails, or contact us at sales@saxrax.com. We may need you to verify your identity before we proceed with any request you make under this Privacy Policy. You may continue to receive communications for a short period after changing your preferences while we process your request.

Cookies

Cookie text files are stored on your computer when you visit certain website pages. This information is used to improve the services we provide to you. Cookies are used to keep track of what you have in your shopping cart, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don’t wish to enable cookies, you can still browse our website and use it for research purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.