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Please read our FAQ before sending us a message.
Shipping charges are primarily based on the products you have added to your cart and the shipping destination provided at checkout. The total weight and dimensions of the items can influence the shipping cost, ensuring accurate charges.
When you review your cart, you will see a precise breakdown of shipping charges based on your items and location. This ensures you know exactly what you’re paying for when completing your purchase.
Once your order is processed, outgoing shipment will be dispatched within 3-5 business days for in-stock items. This timeframe is our commitment to delivering your products swiftly, without compromising quality.
If you wish to purchase from outside the United States, we recommend contacting us directly for accurate shipping costs and options. Please send your inquiries to sales@saxrax.com. Our dedicated team will provide you with a tailored shipping quote that best fits your needs.
You have the option to pay using PayPal, a trusted method recognized for its reliability. Alongside PayPal, we offer various other payment methods to accommodate your preferences.
During the checkout process, simply select your preferred payment method from the options provided. Each method is secured, ensuring that your financial information remains protected at all times.
Upon placing your order, an email confirmation will be promptly sent to your registered email address. This ensures that you have a record of your purchase and the details related to your transaction.
Once your order is processed, you will receive tracking information. This update allows you to monitor your package until it arrives at your designated location.
Our returns policy provides that customers may return their items within a designated timeframe. Understanding the guidelines allows for smoother transactions and peace of mind.
To initiate a return, please refer to our detailed returns policy. It provides information on how to proceed with your return, ensuring you receive timely assistance without complications.
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8:00am – 12:00pm
1-865-599-9390